Warranty, Cleaning and Care, and Claims
We’re at your service for all after-sales requirements
Our products are built to stand the test of time. That’s why we back them with a market-leading, no-nonsense twenty-year warranty that includes up to five years of parts and labour.
Learn more about our warranty and the best way to look after your new tapware below.
Warranty Information
Warranty period commences from the date of purchase to the day the warranty claim is presented to Mixx Tapware.
Warranty is applicable to original owner only and cannot be transferred.
Mixx Tapware will dictate the nature of warranty repair or replacement work and all warranty work must be approved by Mixx Tapware prior to commencement. Mixx Tapware will not be liable for any claims on labour or parts that were not approved in advance by Mixx Tapware.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Warranty may be voided for the following reasons:
- Use of abrasive or acid based cleaners
- Failure to provide proof of purchase
- Failure to comply with National or State standards during installation or use
- Failure to follow installation instructions
- Fitting of non-approved products such as aerators or flow regulators
- Products used in applications other than intended
- Products installed by an unlicensed installer (where applicable)
- Products exposed to environmental elements
- Failure to properly clean or maintain the product
- Warranty work commenced without approval from Mixx Tapware
- Damage as a result of installation or post installation use
Tapware care and cleaning
These care instructions apply to all colours and finishes on all products manufactured by Mixx tapware & accessories.
Do not install tapware using acetone silicones.
Do not use harsh detergents, abrasive cleaners (including cream cleansers), or cleaning agents containing hydrochloric acid, formic acid, chlorine bleach, citric acid or acetic acid, as these can cause significant damage.
Do not use wax-based furniture cream, as these can result in a build-up of deposits, detracting from the appearance of your tapware.
Do not use unnecessary pressure. Wipe in one direction only. Not only can robust cleaning methods and aggressive cleaning agents damage surfaces, they can also affect the inner workings of the product.
Take special care when combating limescale and dirt: if inappropriate handling leads to damage, this is not covered by the warranty.
Where your tapware remains dry in use, a soft cloth should be used to remove surface dust. If your tapware requires further cleaning, use a soft microfibre cloth in warm soapy water (this is especially important for electroplated tapware, to maintain the finish appearance).
If you are unsure about your cleaner, and/or it contains chemicals you cannot identify, simply avoid using it on your product.